Tracey,

I'm sorry that you have been having difficulty.  As you know two important components to the proper communication of video server and simulator client software is the network connection, and the ports used to partition out the signals between computers.  I suspect that your network performance is the most likely culprit.

You have likely gotten the help from Laerdal by now, so I am curious what you have learned from them.  If you are still trying to find a solution, can you tell me a little about your network: how your AVS and your client computer are connected to the network (switch, hub?), crossover cable?; wireless?

Michael